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Training Manager
You will work with an established business services organization, managing training programs that support employee performance and business goals.
What you will do
- Oversee day-to-day training operations and delivery
- Manage client concerns related to training
- Develop training programs and materials based on business needs
- Monitor training results, performance, and compliance
- Improve training processes and overall efficiency
- Lead and manage the training team
- Present training plans and updates to clients and stakeholders
What we are looking for
- Bachelor's degree in Psychology, Human Resources, Humanities, or a related field
- At least 5 years of Training and Development experience, with 3 years in a managerial role
- BPO experience, preferably in a contact center environment
- Experience in training, learning, and people management
- Strong communication, organization, and stakeholder management skills
- Knowledge of training compliance and audit requirements
- Willing to work onsite in BGC, Taguig
- Willing to work night/graveyard shifts
Apply for this role
Send us your details and we will follow up within 3 business days.
Application received. We will review your profile and follow up within 3 business days.