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Customer Service Representative (Voice)
You will be working with a global leader in customer engagement solutions, supporting a well-known consumer brand. This full time role is within a fast growing organization that values people, growth, and diversity.
What you will do
- Handle customer calls to address inquiries, concerns, and requests
- Deliver clear, accurate, and professional resolutions on every call
- Manage a rotating schedule that includes weekends, holidays, and shifting hours
- Maintain composure and professionalism, especially during high pressure or escalated calls
- Work with the team to identify recurring concerns and contribute to process improvements
What we are looking for
- At least 1 year of voice or BPO experience, preferably in a customer facing role
- Excellent verbal communication skills with strong command of the English language
- Confident, articulate speaking ability with a neutral to light accent
- Strong problem solving skills and sound judgment under pressure
- Ability to multitask across systems while maintaining call quality
Work Arrangement
- Onsite
- Non toxic and stable accounts
- Full-time and permanent employment
Benefits and Compensation
- Monthly Compensation: 20,000 to 25,000 PHP
- HMO coverage starting on your first day
- A genuine people-first culture that values growth and diversity
- Yearly performance appraisals
- A clear career development plan to support your long term growth
Apply for this role
Send us your details and we will follow up within 3 business days.
Application received. We will review your profile and follow up within 3 business days.