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Customer Service Representative (Non-Voice)
You will be working with a global leader in customer engagement solutions, supporting a well-known consumer brand. This full time role is within a fast growing organization that values people, growth, and diversity.
What you will do
- Handle customer inquiries and concerns across multiple communication channels
- Provide accurate, timely, and well written responses to resolve customer issues
- Manage a rotating schedule that includes weekends, holidays, and shifting hours
- Maintain composure and professionalism, especially during high pressure interactions
- Work with the team to identify and resolve recurring customer concerns
What we are looking for
- At least 6 months of relevant industry experience
- Good typing and written communication skills
- Patience, empathy, and solid stress management skills
- Ability to adapt quickly under pressure and solve problems on the fly
Work Arrangement
- Onsite
- Non toxic and stable accounts
- Full-time and permanent employment
Benefits and Compensation
- Monthly Compensation: 20,000 to 25,000 PHP
- HMO coverage starting on your first day
- A genuine people-first culture that values growth and diversity
- Yearly performance appraisals
- A clear career development plan to support your long term growth
Apply for this role
Send us your details and we will follow up within 3 business days.
Application received. We will review your profile and follow up within 3 business days.