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Customer Care Representative (International, Voice, Financial Account)
You will be working with a global leader in IT and business consulting services, supporting an international consumer banking voice account. You will be the first point of contact for customers, handling inquiries and building strong relationships over the phone.
What you will do
- Handle inbound and outbound calls from international banking customers
- Resolve account concerns and inquiries accurately and professionally
- Build rapport and maintain strong customer relationships
- Document interactions and follow up on customer requests
- Meet quality, performance, and service targets
What we are looking for
- At least 6 months of voice account or customer service experience, with an international account
- Stable work history, with at least 1 year of tenure per company
- Excellent conversational communication skills
- Open to graduates, undergraduates, and career shifters
- Amenable to a 100% onsite, fixed night shift schedule in McKinley
Work Arrangement
- Onsite, night shift
- Office location is Taguig (McKinley)
Benefits and Compensation
- Full-time role
- Monthly salary of PHP 18,000 (6 months experience), PHP 20,000 to 21,000 (1 to 2 years), or PHP 22,000 to 23,000 (2 to 3 years)
- Joining bonus equivalent to one month’s basic salary
- PHP 3,200 monthly allowance
Apply for this role
Send us your details and we will follow up within 3 business days.
Application received. We will review your profile and follow up within 3 business days.